Operating model

From manual control evidence to integrated assurance.

Traditional administration separates workflow, SLA oversight and GRC evidence from the operating system. SMART-TA embeds those controls into administration itself, creating accurate, real-time reporting for ARC, the Board and regulators.

Assurance outcomeLive control evidence

GRCembedded controls

SLAservice visibility

WFworkflow evidence

Operations comparison

Two operating models, very different assurance outcomes.

Decoupled operations make evidence dependent on manual audit and attestation cycles. Integrated operations turn workflow, SLA and GRC into live administration data.

Traditional operations

Decoupled administration and control workflows

Admin systems Core records, orders, payments and reporting

Separate workflows Email, spreadsheets, queues and local trackers

Manual audit Sample testing, evidence packs and reconciliations

Manual attestation Periodic sign-off and retrospective control checks

Lagging evidence Higher rework Control gaps harder to see

Integrated operations

GRC, SLA and workflows inside the admin solution

SMART-TA administration core Investor, fund, order, payment and reporting services

GRCPolicy controls, approvals and evidence

SLAService targets, ageing and escalation

WorkflowsRouting, exception handling and audit trail

Automated reporting Real-time dashboards Exception insight

ARCAudit and Risk Committee

BoardClear operating assurance and board pack reporting

RegulatorsTimely compliance evidence

Why it matters

Controls become a product of daily operations, not a separate evidence exercise.

Accuracy

Operational, workflow and control data come from the same administration process, reducing interpretation gaps and manual consolidation errors.

Timeliness

ARC and Board reporting can reflect live SLA performance, exceptions, attestations and control status instead of waiting for periodic packs.

Compliance evidence

Regulatory reporting is supported by embedded audit trails, policy-driven approvals and traceable operational evidence.

Operational focus

Teams spend less time reconstructing what happened and more time resolving exceptions, improving controls and serving clients.